Compare KANA Enterprise, MindTouch, and Oracle CRM On Demand

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.3
(Based on 50 reviews)
7.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.3
(Based on 50 reviews)
7.0
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.0
(Based on 42 reviews)
6.8
(Based on 22 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.4
(Based on 43 reviews)
7.1
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.8
(Based on 49 reviews)
6.7
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
7.1
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.1
(Based on 49 reviews)
4.5
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
18.4%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
59.5%
 
Information Technology and Services
18.8%
Computer Software
36.4%
Information Technology and Services
12.2%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Computer Software
12.2%
 
Retail
12.5%
Financial Services
7.6%
Management Consulting
6.1%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Higher Education
6.1%
 
Insurance
12.5%
Internet
4.5%
Computer & Network Security
6.1%
 
Other
31.3%
Other
28.8%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
 No screenshots provided.
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