Compare KANA Enterprise, MindTouch, and Totango

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KANA Enterprise
MindTouch
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Totango
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Totango
Totango
4.3
Based on 91 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.3
(Based on 50 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.3
(Based on 50 reviews)
8.6
(Based on 89 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.0
(Based on 42 reviews)
7.1
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.4
(Based on 43 reviews)
8.3
(Based on 44 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.8
(Based on 49 reviews)
8.2
(Based on 84 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
8.4
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.1
(Based on 49 reviews)
8.5
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
18.4%
26.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
55.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
17.8%
 
Information Technology and Services
18.8%
Computer Software
36.4%
Computer Software
38.8%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Internet
22.3%
 
Retail
12.5%
Financial Services
7.6%
Information Technology and Services
19.4%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Real Estate
2.9%
 
Insurance
12.5%
Internet
4.5%
Marketing and Advertising
2.9%
 
Other
31.3%
Other
28.8%
Other
13.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
 No screenshots provided.
 No videos provided.No videos provided.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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