Compare KANA Enterprise vs Moxie
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comparison of KANA Enterprise vs. Moxie
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.
 KANA Enterprise 3.8 Based on 11 reviews |  Moxie 3.6 Based on 21 reviews |
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.2 (Based on 11 reviews) | 7.7 (Based on 19 reviews) |
| Ease of Use | 8.5 (Based on 11 reviews) | 7.9 (Based on 19 reviews) |
| Ease of Setup | 6.8 (Based on 7 reviews) | 8.5 (Based on 7 reviews) |
| Ease of Admin | 7.0 (Based on 7 reviews) | 8.1 (Based on 7 reviews) |
| Quality of Support | 7.8 (Based on 8 reviews) | 8.7 (Based on 15 reviews) |
| Ease of Doing Business With | 7.0 (Based on 5 reviews) | 9.0 (Based on 6 reviews) |
| Product Direction (% positive) | 7.1 (Based on 11 reviews) | 5.6 (Based on 19 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 0.0% | 4.8% |
Mid-Market (51-1000 emp.) | 10.0% | 57.1% |
Enterprise (> 1000 emp.) | 90.0% | 38.1% |
Reviewers' Industry
Information Technology and Services 18.8% | Insurance 10.7% | |
Telecommunications 12.5% | Financial Services 10.7% | |
Retail 12.5% | Retail 7.1% | |
Outsourcing/Offshoring 12.5% | Internet 7.1% | |
Insurance 12.5% | Individual & Family Services 7.1% | |
Other 31.3% | Other 57.1% |
Reviews
| Most Helpful Favorable Review | Joshua P. K. Administrator in Consumer Electronics Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily... | Terrance D. Administrator in Information Technology and Services As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions. |
| Most Helpful Critical Review | G2 Crowd User in Insurance Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers | G2 Crowd User in Financial Services Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more... |
