Compare KANA Enterprise vs Moxie

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comparison of KANA Enterprise vs. Moxie
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
7.7
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
7.9
(Based on 19 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.5
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
5.6
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
38.1%
 
Information Technology and Services
18.8%
Insurance
10.7%
 
Telecommunications
12.5%
Financial Services
10.7%
 
Retail
12.5%
Retail
7.1%
 
Outsourcing/Offshoring
12.5%
Internet
7.1%
 
Insurance
12.5%
Individual & Family Services
7.1%
 
Other
31.3%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

 
 No screenshots provided.
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Kate from G2 Crowd

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