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Compare KANA Enterprise vs ProProfs Knowledge Base Software

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comparison of KANA Enterprise vs. ProProfs Knowledge Base Software
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
6.8
(Based on 7 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.0
(Based on 7 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
7.0
(Based on 5 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.1%
 
Information Technology and Services
18.8%
Computer Software
50.0%
 
Telecommunications
12.5%
Information Technology and Services
18.8%
 
Retail
12.5%
Telecommunications
6.3%
 
Outsourcing/Offshoring
12.5%
Internet
6.3%
 
Insurance
12.5%
Graphic Design
6.3%
 
Other
31.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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Kate from G2 Crowd

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