Compare KANA Enterprise vs ProProfs Knowledge Base Software

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comparison of KANA Enterprise vs. ProProfs Knowledge Base Software
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
6.8
(Based on 7 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.0
(Based on 7 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
7.0
(Based on 5 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.1%
 
Information Technology and Services
18.8%
Computer Software
50.0%
 
Financial Services
12.5%
Information Technology and Services
18.8%
 
Outsourcing/Offshoring
12.5%
Graphic Design
6.3%
 
Telecommunications
12.5%
Arts and Crafts
6.3%
 
Insurance
12.5%
Education Management
6.3%
 
Other
31.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 No screenshots provided.
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