Compare KANA Enterprise vs Salesforce Knowledge

See this comparison of KANA Enterprise vs. Salesforce Knowledge based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
50.0%
 
Information Technology and Services
18.8%
Internet
22.2%
 
Financial Services
12.5%
Computer Software
16.7%
 
Outsourcing/Offshoring
12.5%
Computer & Network Security
11.1%
 
Telecommunications
12.5%
Hospital & Health Care
11.1%
 
Insurance
12.5%
Insurance
11.1%
 
Other
31.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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