Compare Kana vs Salesforce Knowledge

See this comparison of KANA Enterprise vs. Salesforce Knowledge based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
8.2
(Based on 11 reviews)
Not enough data available
Ease of Use
Ease of Use
8.5
(Based on 11 reviews)
Not enough data available
Ease of Setup
Ease of Setup
6.8
(Based on 7 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.0
(Based on 7 reviews)
Not enough data available
Quality of Support
Quality of Support
7.8
(Based on 8 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
7.0
(Based on 5 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.1
(Based on 11 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
60.0%
 
Information Technology and Services
18.8%
Computer Software
33.3%
 
Financial Services
12.5%
Computer & Network Security
22.2%
 
Outsourcing/Offshoring
12.5%
Internet
22.2%
 
Telecommunications
12.5%
Insurance
22.2%
 
Insurance
12.5%
 
Other
31.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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