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Compare KANA Enterprise vs Salesforce Knowledge

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comparison of KANA Enterprise vs. Salesforce Knowledge
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
45.5%
 
Information Technology and Services
18.8%
Internet
22.2%
 
Telecommunications
12.5%
Computer Software
22.2%
 
Retail
12.5%
Insurance
11.1%
 
Outsourcing/Offshoring
12.5%
Hospital & Health Care
11.1%
 
Insurance
12.5%
Textiles
5.6%
 
Other
31.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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