Compare KANA Enterprise vs Salesforce Service Cloud

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comparison of KANA Enterprise vs. Salesforce Service Cloud
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,398 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.5
(Based on 1,254 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.1
(Based on 1,256 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.7
(Based on 565 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.2
(Based on 575 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.2
(Based on 1,109 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 560 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.1
(Based on 1,238 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
32.8%
 
Information Technology and Services
18.8%
Computer Software
15.7%
 
Financial Services
12.5%
Information Technology and Services
15.4%
 
Outsourcing/Offshoring
12.5%
Internet
8.4%
 
Telecommunications
12.5%
Financial Services
3.7%
 
Insurance
12.5%
Hospital & Health Care
3.6%
 
Other
31.3%
Other
53.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 No screenshots provided.
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Kate from G2 Crowd

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