Compare Kana vs SF Service Cloud

See this comparison of KANA Enterprise vs. Salesforce Service Cloud based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
31.5%
 
Information Technology and Services
18.8%
Computer Software
16.7%
 
Financial Services
12.5%
Information Technology and Services
14.7%
 
Outsourcing/Offshoring
12.5%
Internet
9.0%
 
Telecommunications
12.5%
Hospital & Health Care
3.5%
 
Insurance
12.5%
Non-Profit Organization Management
3.4%
 
Other
31.3%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
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 No downloads provided.
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Kate from G2 Crowd

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