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Compare KANA Enterprise vs Salesforce Service Cloud

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comparison of KANA Enterprise vs. Salesforce Service Cloud
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,419 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.5
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.2
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.2
(Based on 1,121 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 1,256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
33.3%
 
Information Technology and Services
18.8%
Computer Software
14.8%
 
Telecommunications
12.5%
Information Technology and Services
14.7%
 
Retail
12.5%
Internet
8.4%
 
Outsourcing/Offshoring
12.5%
Hospital & Health Care
3.7%
 
Insurance
12.5%
Financial Services
3.3%
 
Other
31.3%
Other
55.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 No screenshots provided.
 No videos provided.
 No downloads provided.
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Kate from G2 Crowd

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