Compare Kana vs SF Service Cloud

See this comparison of KANA Enterprise vs. Salesforce Service Cloud based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
30.5%
 
Information Technology and Services
18.8%
Computer Software
17.2%
 
Financial Services
12.5%
Information Technology and Services
13.7%
 
Outsourcing/Offshoring
12.5%
Internet
9.6%
 
Telecommunications
12.5%
Hospital & Health Care
3.5%
 
Insurance
12.5%
Non-Profit Organization Management
3.5%
 
Other
31.3%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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