Compare KANA Enterprise, Salesforce Service Cloud, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Customer Engagement Plan
$115 /month per user
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Dynamics 365 Plan
$210 /month per user
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Unified Operations Plan
$190 /month per user
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.6
(Based on 1,310 reviews)
8.1
(Based on 840 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.2
(Based on 1,312 reviews)
7.5
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.7
(Based on 575 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.1
(Based on 580 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.2
(Based on 1,153 reviews)
7.6
(Based on 730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 565 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 1,292 reviews)
6.5
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
25.3%
30.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
41.1%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
33.6%
30.3%
 
Information Technology and Services
18.8%
Information Technology and Services
14.6%
Information Technology and Services
11.0%
 
Telecommunications
12.5%
Computer Software
14.5%
Computer Software
6.7%
 
Retail
12.5%
Internet
8.3%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Hospital & Health Care
3.6%
Marketing and Advertising
4.0%
 
Insurance
12.5%
Financial Services
3.4%
Financial Services
4.0%
 
Other
31.3%
Other
55.5%
Other
69.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
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