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Compare KANA Enterprise vs SnapEngage

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comparison of KANA Enterprise vs. SnapEngage
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.8%
 
Information Technology and Services
18.8%
Information Technology and Services
14.8%
 
Telecommunications
12.5%
Computer Software
14.8%
 
Retail
12.5%
Financial Services
5.4%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.7%
 
Insurance
12.5%
Insurance
4.7%
 
Other
31.3%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
 No screenshots provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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