Compare KANA Enterprise vs SnapEngage

See this

comparison of KANA Enterprise vs. SnapEngage
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.8%
 
Information Technology and Services
18.8%
Computer Software
14.9%
 
Financial Services
12.5%
Information Technology and Services
14.2%
 
Outsourcing/Offshoring
12.5%
Financial Services
5.4%
 
Telecommunications
12.5%
Insurance
4.7%
 
Insurance
12.5%
Telecommunications
4.7%
 
Other
31.3%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Aubree G.
User

the layout isn't always aesthetically pleasing

 
 No screenshots provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.