Compare KANA Enterprise, SnapEngage, and Intercom

Pricing

 
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Professional
From $26 per user / per month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
8.6
Ease of Use
Ease of Use
8.3
9.2
8.7
Ease of Setup
Ease of Setup
6.4
8.9
8.3
Ease of Admin
Ease of Admin
6.7
8.8
8.7
Quality of Support
Quality of Support
7.5
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
6.8
8.6
8.5
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.7
Intercom
8.6
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Intercom
8.7
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.9
Intercom
8.3
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Intercom
8.7
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Intercom
8.5
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Intercom
8.8
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.6
Intercom
8.5

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Intercom
9.2
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.7
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.5
Intercom
8.6
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
7.9
Intercom
9.0
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
7.8
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Intercom
8.6
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Intercom
8.0
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Intercom
8.2
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Intercom
8.6
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
42.9%
69.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
4.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Intercom
Small-Business
69.0%
Mid-Market
26.9%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
24.7%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
16.8%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.2%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
6.9%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
 
Other
31.3%
Other
56.6%
Other
34.4%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Intercom
Computer Software
24.7%
Internet
16.8%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
KANA Enterprise
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

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KANA Enterprise
No screenshots provided

Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom