Want to see who topped the 2019 Best Software Awards?

Compare KANA Enterprise, SnapEngage, and Intercom

 
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Professional
From $26 per user / per month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 122 reviews)
8.7
(Based on 614 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 124 reviews)
8.8
(Based on 619 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 274 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.9
(Based on 289 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 113 reviews)
8.7
(Based on 580 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.0
(Based on 278 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 122 reviews)
8.7
(Based on 611 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
43.2%
69.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.2%
26.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.6%
4.0%
 
Information Technology and Services
18.8%
Information Technology and Services
14.6%
Computer Software
24.8%
 
Telecommunications
12.5%
Computer Software
14.6%
Internet
16.9%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.1%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
7.0%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
 
Other
31.3%
Other
56.3%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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