Compare KANA Enterprise, SnapEngage, Intercom, and Drift

 
KANA Enterprise
SnapEngage
Intercom
Optimized for quick response
Drift
Optimized for quick response
 
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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Intercom
Intercom
4.3
Based on 689 reviews
Optimized for quick response
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Drift
Drift
4.4
Based on 233 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Free
$0 /month
 
Professional
From $26 per user / per month
Respond
$53 starting from
Standard
$50 /month
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Pro
$500 /month
 
Company
$1,500 /month
 
Enterprise
$5,000 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 123 reviews)
8.7
(Based on 628 reviews)
9.0
(Based on 209 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 125 reviews)
8.8
(Based on 633 reviews)
9.0
(Based on 209 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 281 reviews)
8.8
(Based on 147 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.8
(Based on 296 reviews)
8.8
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 114 reviews)
8.7
(Based on 593 reviews)
9.2
(Based on 197 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
8.9
(Based on 285 reviews)
9.1
(Based on 146 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 123 reviews)
8.7
(Based on 625 reviews)
9.0
(Based on 211 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
69.3%
56.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
26.6%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
4.1%
3.5%
 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
24.7%
Computer Software
25.4%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
16.8%
Information Technology and Services
16.4%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.2%
Marketing and Advertising
12.7%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
6.9%
Internet
5.9%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
Education Management
3.1%
 
Other
31.3%
Other
56.6%
Other
34.3%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Morganne H.
Administrator in Financial Services

I have received poor response time and delayed follow up from the 2 account managers I've worked with at Drift. The second one is much better than the first, but it still takes several business days to get a response, oftentimes requiring me to nudge them...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift
Kate from G2 Crowd

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