Compare KANA Enterprise, SnapEngage, Intercom, and Freshdesk

 
KANA Enterprise
SnapEngage
Intercom
Optimized for quick response
Freshdesk
 
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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Intercom
Intercom
4.3
Based on 684 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,992 reviews
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Sprout
Free for UNLIMITED agents
 
Professional
From $26 per user / per month
Respond
$53 starting from
Blossom
$19 / agent / month billed annually
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 123 reviews)
8.7
(Based on 623 reviews)
8.6
(Based on 1,852 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 125 reviews)
8.8
(Based on 628 reviews)
8.9
(Based on 1,862 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 278 reviews)
8.7
(Based on 1,340 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.8
(Based on 293 reviews)
8.8
(Based on 1,374 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 114 reviews)
8.7
(Based on 588 reviews)
9.0
(Based on 1,797 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
8.9
(Based on 282 reviews)
9.0
(Based on 1,308 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 123 reviews)
8.7
(Based on 620 reviews)
8.7
(Based on 1,847 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
69.3%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
26.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
4.1%
10.7%
 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
24.7%
Information Technology and Services
20.6%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
16.8%
Computer Software
14.1%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.1%
Internet
5.9%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
6.9%
Education Management
3.7%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
E-Learning
3.4%
 
Other
31.3%
Other
56.6%
Other
34.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.No videos provided.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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