Compare KANA Enterprise, SnapEngage, Intercom, and HubSpot

 
KANA Enterprise
SnapEngage
Intercom
Optimized for quick response
HubSpot
Optimized for quick response
 
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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Intercom
Intercom
4.3
Based on 687 reviews
Optimized for quick response
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HubSpot
HubSpot
4.3
Based on 3,216 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Marketing Hub Free
$0
 
Professional
From $26 per user / per month
Respond
$53 starting from
Marketing Hub Starter
$50 /month
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Marketing Hub Professional
$800 /month
 
Marketing Hub Enterprise
$3,200 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 123 reviews)
8.7
(Based on 626 reviews)
8.6
(Based on 2,832 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 125 reviews)
8.8
(Based on 631 reviews)
8.6
(Based on 2,843 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 279 reviews)
8.2
(Based on 1,499 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.8
(Based on 294 reviews)
8.7
(Based on 1,553 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 114 reviews)
8.7
(Based on 591 reviews)
8.8
(Based on 2,651 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
8.9
(Based on 283 reviews)
8.9
(Based on 1,527 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 123 reviews)
8.7
(Based on 623 reviews)
8.7
(Based on 2,821 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
69.3%
55.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
26.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
4.1%
6.1%
 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
24.8%
Marketing and Advertising
19.4%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
16.9%
Computer Software
15.1%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.0%
Information Technology and Services
9.9%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
6.9%
Internet
6.3%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
Financial Services
2.6%
 
Other
31.3%
Other
56.6%
Other
34.4%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Sandra A.
Administrator in Computer Software

In my opinion Hubspot is the best integrated inbound marketing tool in the market. It has all the tools you need to implement an inbound strategy. Moreover is a very dynamic tool that is constantly being updated and enhanced with new features. We have been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Jeremy F.
User in Information Technology and Services

Like I mentioned above, it's not an seo platform, even though that was one of the things the sales rep mentioned that hubspot could "replace". The metrics are often wrong; for example, new leads for landing pages all say 0%, even though in the Leads...

 
 No videos provided.No videos provided.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

The world has changed, and it's time to transform how you market and sell to match how people shop, buy, and share experiences online. That's why we built HubSpot. With HubSpot's award-winning inbound marketing and sales platform, you will attract more visitors, generate more leads, and delight more customers: all in one platform.

HubSpot offers a full stack of products for marketing, sales, and customer relationship management: powerful alone, and even better when used together.

Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact IntercomAsk HubSpot a QuestionContact HubSpot
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