Compare KANA Enterprise, SnapEngage, Intercom, and LiveChat

 
KANA Enterprise
SnapEngage
Intercom
Optimized for quick response
LiveChat
 
remove product
KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
remove product
SnapEngage
SnapEngage
4.5
Based on 127 reviews
remove product
Intercom
Intercom
4.3
Based on 685 reviews
Optimized for quick response
remove product
LiveChat
LiveChat
4.5
Based on 526 reviews
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Starter
$16 per seat / month
 
Professional
From $26 per user / per month
Respond
$53 starting from
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 123 reviews)
8.7
(Based on 624 reviews)
9.2
(Based on 499 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 125 reviews)
8.8
(Based on 629 reviews)
9.4
(Based on 498 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 278 reviews)
9.2
(Based on 207 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.8
(Based on 293 reviews)
9.2
(Based on 207 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 114 reviews)
8.7
(Based on 589 reviews)
9.2
(Based on 460 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
8.9
(Based on 282 reviews)
9.2
(Based on 200 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 123 reviews)
8.7
(Based on 621 reviews)
8.5
(Based on 497 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
69.2%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
26.7%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
4.1%
16.3%
 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
24.8%
Computer Software
9.3%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
16.8%
Information Technology and Services
8.5%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.1%
Internet
5.1%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
6.9%
Retail
5.0%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
Telecommunications
3.5%
 
Other
31.3%
Other
56.6%
Other
34.4%
Other
68.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User

I do t think there is anything that I dislike.

 
 No videos provided.No videos provided.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

Need help?

I can help.