Compare KANA Enterprise, SnapEngage, Intercom, and Zendesk Chat

 
Essentials
From $16 per user / per month
Engage
$53 starting from
LITE
Free
 
Professional
From $26 per user / per month
Respond
$53 starting from
BASIC
$11.20 per agent/mo. ( billed annually)
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
ADVANCED
$20 per agent/mo. (billed annually)
 
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 123 reviews)
8.7
(Based on 625 reviews)
8.9
(Based on 260 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 125 reviews)
8.8
(Based on 630 reviews)
8.9
(Based on 263 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 279 reviews)
8.6
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.8
(Based on 294 reviews)
8.5
(Based on 103 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 114 reviews)
8.7
(Based on 590 reviews)
8.5
(Based on 227 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
8.9
(Based on 283 reviews)
8.6
(Based on 98 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 123 reviews)
8.7
(Based on 622 reviews)
8.7
(Based on 260 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
69.3%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
26.6%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
4.1%
10.9%
 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
24.8%
Computer Software
15.9%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
16.8%
Information Technology and Services
8.4%
 
Retail
12.5%
Financial Services
5.3%
Information Technology and Services
15.0%
Internet
8.2%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
6.9%
Consumer Services
6.5%
 
Insurance
12.5%
Insurance
4.6%
Education Management
2.0%
Telecommunications
5.0%
 
Other
31.3%
Other
56.6%
Other
34.5%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Alex K.
User in Computer Software

Templates could be easier to customize and use

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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