Want to see who topped the 2019 Best Software Awards?

Compare KANA Enterprise, SnapEngage, and LiveChat

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
 
Professional
From $26 per user / per month
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 122 reviews)
9.2
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 124 reviews)
9.4
(Based on 475 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 199 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 199 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 113 reviews)
9.2
(Based on 438 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 193 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 122 reviews)
8.5
(Based on 474 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
43.2%
48.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.2%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.6%
15.8%
 
Information Technology and Services
18.8%
Information Technology and Services
14.6%
Computer Software
9.5%
 
Telecommunications
12.5%
Computer Software
14.6%
Information Technology and Services
8.7%
 
Retail
12.5%
Financial Services
5.3%
Internet
5.3%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Retail
5.1%
 
Insurance
12.5%
Insurance
4.6%
Telecommunications
3.5%
 
Other
31.3%
Other
56.3%
Other
67.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 Crowd User in Individual & Family Services

This is a tough one because it is nothing to dislike. Pretty easy

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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