Want to see who topped the 2019 Best Software Awards?

Compare KANA Enterprise, SnapEngage, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Essentials
From $16 per user / per month
Customer Engagement Plan
$115 /month per user
 
Professional
From $26 per user / per month
Dynamics 365 Plan
$210 /month per user
 
Enterprise
From $40 per user / per month
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 122 reviews)
8.1
(Based on 803 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 124 reviews)
7.5
(Based on 809 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
7.2
(Based on 242 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
7.7
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 113 reviews)
7.6
(Based on 696 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
7.8
(Based on 230 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 122 reviews)
6.4
(Based on 801 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
43.2%
30.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.2%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.6%
30.3%
 
Information Technology and Services
18.8%
Information Technology and Services
14.6%
Information Technology and Services
11.1%
 
Telecommunications
12.5%
Computer Software
14.6%
Computer Software
6.8%
 
Retail
12.5%
Financial Services
5.3%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Marketing and Advertising
4.1%
 
Insurance
12.5%
Insurance
4.6%
Financial Services
4.1%
 
Other
31.3%
Other
56.3%
Other
68.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
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Kate from G2 Crowd

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