Compare KANA Enterprise, SnapEngage, and Olark

Pricing

 
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
8.8
Ease of Use
Ease of Use
8.3
9.2
9.2
Ease of Setup
Ease of Setup
6.4
8.9
9.0
Ease of Admin
Ease of Admin
6.7
8.8
8.9
Quality of Support
Quality of Support
7.5
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
6.8
8.6
8.1
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.7
Olark
8.8
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Olark
9.2
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.9
Olark
9.0
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Olark
8.9
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Olark
8.8
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.6
Olark
8.1

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Olark
9.2
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Olark
8.6
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.5
Olark
7.7
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
7.9
Olark
Not enough data available
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Olark
7.4
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Olark
8.8
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Olark
8.0
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Olark
Not enough data available
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Olark
Not enough data available
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Olark
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
42.9%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
5.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Olark
Small-Business
48.7%
Mid-Market
46.0%
Enterprise
5.3%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Computer Software
23.0%
 
Telecommunications
12.5%
Computer Software
14.5%
Internet
13.2%
 
Retail
12.5%
Financial Services
5.3%
Retail
6.0%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Education Management
4.7%
 
Insurance
12.5%
Insurance
4.6%
Marketing and Advertising
3.4%
 
Other
31.3%
Other
56.6%
Other
49.8%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Olark
Computer Software
23.0%
Internet
13.2%
Retail
6.0%
Education Management
4.7%
Marketing and Advertising
3.4%
Other
49.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
KANA Enterprise
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

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KANA Enterprise
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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