Want to see who topped the 2019 Best Software Awards?

Compare KANA Enterprise, SnapEngage, and Olark

 
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 122 reviews)
9.0
(Based on 178 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 124 reviews)
9.3
(Based on 180 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
9.1
(Based on 93 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
9.0
(Based on 94 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 113 reviews)
8.9
(Based on 146 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 86 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 122 reviews)
8.3
(Based on 181 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
43.2%
47.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.2%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.6%
5.4%
 
Information Technology and Services
18.8%
Information Technology and Services
14.6%
Computer Software
22.5%
 
Telecommunications
12.5%
Computer Software
14.6%
Internet
13.4%
 
Retail
12.5%
Financial Services
5.3%
Retail
6.1%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Education Management
4.8%
 
Insurance
12.5%
Insurance
4.6%
Marketing and Advertising
3.5%
 
Other
31.3%
Other
56.3%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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