Want to see who topped the 2019 Best Software Awards?

Compare KANA Enterprise, SnapEngage, and Pure Chat

 
Essentials
From $16 per user / per month
Free
100% Free
 
Professional
From $26 per user / per month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 122 reviews)
9.0
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 124 reviews)
9.4
(Based on 146 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 79 reviews)
9.4
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 113 reviews)
9.2
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 57 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 122 reviews)
9.0
(Based on 148 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
43.2%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.2%
27.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.6%
10.8%
 
Information Technology and Services
18.8%
Information Technology and Services
14.6%
Financial Services
6.4%
 
Telecommunications
12.5%
Computer Software
14.6%
Higher Education
5.9%
 
Retail
12.5%
Financial Services
5.3%
Computer Software
5.9%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Retail
4.8%
 
Insurance
12.5%
Insurance
4.6%
Information Technology and Services
4.8%
 
Other
31.3%
Other
56.3%
Other
72.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Kenneth M.
User in Primary/Secondary Education

No problems so far so I'm currently satisfied.

 
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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