Compare KANA Enterprise, SnapEngage, and Pure Chat

Pricing

 
Essentials
From $16 per user / per month
Free
100% Free
 
Professional
From $26 per user / per month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
8.9
Ease of Use
Ease of Use
8.3
9.2
9.3
Ease of Setup
Ease of Setup
6.4
8.9
9.3
Ease of Admin
Ease of Admin
6.7
8.8
9.0
Quality of Support
Quality of Support
7.5
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
6.8
8.6
9.0
Meets Requirements
KANA Enterprise
8.0
SnapEngage
8.7
Pure Chat
8.9
Ease of Use
KANA Enterprise
8.3
SnapEngage
9.2
Pure Chat
9.3
Ease of Setup
KANA Enterprise
6.4
SnapEngage
8.9
Pure Chat
9.3
Ease of Admin
KANA Enterprise
6.7
SnapEngage
8.8
Pure Chat
9.0
Quality of Support
KANA Enterprise
7.5
SnapEngage
9.1
Pure Chat
9.0
Ease of Doing Business With
KANA Enterprise
6.7
SnapEngage
9.4
Pure Chat
9.3
Product Direction (% positive)
KANA Enterprise
6.8
SnapEngage
8.6
Pure Chat
9.0

Features

Communication
Pop-up Chat
KANA Enterprise
Not enough data available
SnapEngage
9.0
Pure Chat
9.4
Notifications
KANA Enterprise
Not enough data available
SnapEngage
8.3
Pure Chat
8.8
Targeted Emails
KANA Enterprise
Not enough data available
SnapEngage
7.5
Pure Chat
Not enough data available
In-App Messaging
KANA Enterprise
Not enough data available
SnapEngage
7.9
Pure Chat
Not enough data available
Internal Use
Customization
KANA Enterprise
Not enough data available
SnapEngage
8.1
Pure Chat
8.4
Conversation Archiving
KANA Enterprise
Not enough data available
SnapEngage
8.1
Pure Chat
8.6
Lead Development
KANA Enterprise
Not enough data available
SnapEngage
8.2
Pure Chat
8.1
Knowledge Base
KANA Enterprise
Not enough data available
SnapEngage
8.3
Pure Chat
Not enough data available
Team Inbox
KANA Enterprise
Not enough data available
SnapEngage
7.4
Pure Chat
Not enough data available
Customer Profiles
KANA Enterprise
Not enough data available
SnapEngage
7.6
Pure Chat
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
42.9%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
47.6%
28.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.5%
11.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
14.5%
Higher Education
6.1%
 
Telecommunications
12.5%
Computer Software
14.5%
Financial Services
6.1%
 
Retail
12.5%
Financial Services
5.3%
Computer Software
6.1%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.6%
Retail
5.1%
 
Insurance
12.5%
Insurance
4.6%
Information Technology and Services
5.1%
 
Other
31.3%
Other
56.6%
Other
71.7%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

 
KANA Enterprise
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
KANA Enterprise
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Pure Chat a QuestionContact Pure Chat