Compare Kana vs Solvvy

See this comparison of KANA Enterprise vs. Solvvy based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
0.0%
 
Information Technology and Services
18.8%
Computer Software
42.9%
 
Financial Services
12.5%
Internet
28.6%
 
Outsourcing/Offshoring
12.5%
Food & Beverages
7.1%
 
Telecommunications
12.5%
Computer Networking
7.1%
 
Insurance
12.5%
Retail
7.1%
 
Other
31.3%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

 
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 No videos provided.
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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