See this comparison of KANA Enterprise vs. Solvvy based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 11 reviews
Based on 15 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 14 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 8 reviews)
|Ease of Doing Business WithSee More|
(Based on 5 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Food & Beverages
Health, Wellness and Fitness
|Most Helpful Favorable Review|
Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...
My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...
|Most Helpful Critical Review|
G2 Crowd User in Financial Services
The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.
As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.
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