Compare KANA Enterprise vs Solvvy

See this comparison of KANA Enterprise vs. Solvvy based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
0.0%
 
Information Technology and Services
18.8%
Internet
45.5%
 
Financial Services
12.5%
Computer Software
27.3%
 
Outsourcing/Offshoring
12.5%
Computer Networking
9.1%
 
Telecommunications
12.5%
Food & Beverages
4.5%
 
Insurance
12.5%
Health, Wellness and Fitness
4.5%
 
Other
31.3%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

 
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