Compare KANA Enterprise vs Solvvy

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comparison of KANA Enterprise vs. Solvvy
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KANA Enterprise
Solvvy
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
0.0%
 
Information Technology and Services
18.8%
Internet
31.3%
 
Telecommunications
12.5%
Computer Software
28.1%
 
Retail
12.5%
Retail
15.6%
 
Outsourcing/Offshoring
12.5%
Consumer Electronics
6.3%
 
Insurance
12.5%
Computer Networking
6.3%
 
Other
31.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

 
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