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Compare KANA Enterprise vs Solvvy

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comparison of KANA Enterprise vs. Solvvy
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KANA Enterprise
Solvvy
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
0.0%
 
Information Technology and Services
18.8%
Internet
31.3%
 
Outsourcing/Offshoring
12.5%
Computer Software
28.1%
 
Insurance
12.5%
Retail
15.6%
 
Financial Services
12.5%
Computer Networking
6.3%
 
Telecommunications
12.5%
Consumer Electronics
6.3%
 
Other
31.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Computer Software

ability to be our own admin to add or remove team members to access training or the dashboard.

 
 No screenshots provided.
 No videos provided.
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Kate from G2 Crowd

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