Compare KANA Enterprise vs Talkus
See this
comparison of KANA Enterprise vs. Talkus
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
KANA Enterprise
Free Trial Unavailable
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
Ease of Use
Ease of Use
8.3
9.2
Ease of Setup
Ease of Setup
6.4
9.5
Ease of Admin
Ease of Admin
6.7
8.8
Quality of Support
Quality of Support
7.5
9.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.8
Product Direction (% positive)
Product Direction (% positive)
6.8
10.0
Meets Requirements
KANA Enterprise
8.0
Talkus
8.9
Ease of Use
KANA Enterprise
8.3
Talkus
9.2
Ease of Setup
KANA Enterprise
6.4
Talkus
9.5
Ease of Admin
KANA Enterprise
6.7
Talkus
8.8
Quality of Support
KANA Enterprise
7.5
Talkus
9.3
Ease of Doing Business With
KANA Enterprise
6.7
Talkus
9.8
Product Direction (% positive)
KANA Enterprise
6.8
Talkus
10.0

Features

Ticket and Case Management
Workflow
KANA Enterprise
Not enough data available
Talkus
9.7
Response Automation
KANA Enterprise
7.7
Talkus
Not enough data available
SLA Management
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Attachments/Screencasts
KANA Enterprise
8.0
Talkus
9.3
Ticket Collaboration
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Ticket creation user experience
KANA Enterprise
Not enough data available
Talkus
9.3
Ticket response user experience
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Searchable Articles
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Community Forums
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Communication
Pop-up Chat
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Notifications
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Targeted Emails
KANA Enterprise
Not enough data available
Talkus
Not enough data available
In-App Messaging
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Interaction
Web Portals
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Forum to Reponse
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Tickets and Tagging
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Live Chat
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Internal Use
Customization
KANA Enterprise
Not enough data available
Talkus
9.3
Conversation Archiving
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Lead Development
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Knowledge Base
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Team Inbox
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Customer Profiles
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Communication Channels
Customer Portal
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Email to Case
KANA Enterprise
8.3
Talkus
Not enough data available
Chat/Live Support
KANA Enterprise
Not enough data available
Talkus
10.0
Social Integration
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Customer and Contacts Database
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Products and Version Tracking
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Call Scripting
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Interactive Voice Response (IVR)
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Self Service/Community
Forums
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Knowledge Base
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Ideas/Feedback
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Q&A
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Reporting
KANA Enterprise
5.7
Talkus
Not enough data available
Dashboards
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Platform
ITIL Compliance
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Mobile User Support
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Customization
KANA Enterprise
Not enough data available
Talkus
9.3
User, Role, and Access Management
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Internationalization
KANA Enterprise
Not enough data available
Talkus
Not enough data available
Performance & Reliability
KANA Enterprise
Not enough data available
Talkus
9.7
Integration APIs
KANA Enterprise
Not enough data available
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
8.3%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
18.8%
Internet
25.0%
 
Telecommunications
12.5%
Logistics and Supply Chain
16.7%
 
Retail
12.5%
Marketing and Advertising
8.3%
 
Outsourcing/Offshoring
12.5%
Leisure, Travel & Tourism
8.3%
 
Insurance
12.5%
Information Technology and Services
8.3%
 
Other
31.3%
Other
33.3%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

 
KANA Enterprise
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Talkus
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Most Helpful Critical Review
Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

Screenshots

 No screenshots provided
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KANA Enterprise
No screenshots provided
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