Compare Kana vs TeamSupport

See this comparison of KANA Enterprise vs. TeamSupport based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 456 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.8
(Based on 457 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.5
(Based on 215 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.8
(Based on 216 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.0
(Based on 413 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.3
(Based on 221 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.2
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.3%
 
Information Technology and Services
18.8%
Computer Software
28.3%
 
Financial Services
12.5%
Information Technology and Services
21.8%
 
Outsourcing/Offshoring
12.5%
Internet
6.1%
 
Telecommunications
12.5%
Financial Services
4.6%
 
Insurance
12.5%
Hospitality
4.0%
 
Other
31.3%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
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 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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