Compare KANA Enterprise vs TeamSupport

See this comparison of KANA Enterprise vs. TeamSupport based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.4%
 
Information Technology and Services
18.8%
Computer Software
28.1%
 
Financial Services
12.5%
Information Technology and Services
21.9%
 
Outsourcing/Offshoring
12.5%
Internet
6.1%
 
Telecommunications
12.5%
Financial Services
4.7%
 
Insurance
12.5%
Hospitality
3.9%
 
Other
31.3%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
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 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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