Compare KANA Enterprise vs Teamwork Desk

See this comparison of KANA Enterprise vs. Teamwork Desk based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
3.1%
 
Information Technology and Services
18.8%
Marketing and Advertising
25.0%
 
Financial Services
12.5%
Information Technology and Services
20.5%
 
Outsourcing/Offshoring
12.5%
Logistics and Supply Chain
6.8%
 
Telecommunications
12.5%
Computer Software
6.8%
 
Insurance
12.5%
Internet
6.8%
 
Other
31.3%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Marketing and Advertising

Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 No screenshots provided.
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Kate from G2 Crowd

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