Compare Kana vs Teamwork Desk

See this comparison of KANA Enterprise vs. Teamwork Desk based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$5 per agent, per month (billed annually)
 
Pro
$20 per agent, per month (billed annually)
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
3.2%
 
Information Technology and Services
18.8%
Marketing and Advertising
25.6%
 
Financial Services
12.5%
Information Technology and Services
20.9%
 
Outsourcing/Offshoring
12.5%
Computer Software
7.0%
 
Telecommunications
12.5%
Internet
7.0%
 
Insurance
12.5%
Publishing
4.7%
 
Other
31.3%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

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Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

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Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

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