Compare KANA Enterprise vs Track-It!

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comparison of KANA Enterprise vs. Track-It!
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
31.9%
 
Information Technology and Services
18.8%
Information Technology and Services
14.3%
 
Financial Services
12.5%
Hospital & Health Care
9.9%
 
Outsourcing/Offshoring
12.5%
Utilities
5.5%
 
Telecommunications
12.5%
Higher Education
5.5%
 
Insurance
12.5%
Law Practice
5.5%
 
Other
31.3%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

 
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