Compare KANA Enterprise vs Track-It!

See this comparison of KANA Enterprise vs. Track-It! based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
30.9%
 
Information Technology and Services
18.8%
Information Technology and Services
13.5%
 
Financial Services
12.5%
Hospital & Health Care
10.1%
 
Outsourcing/Offshoring
12.5%
Utilities
5.6%
 
Telecommunications
12.5%
Higher Education
5.6%
 
Insurance
12.5%
Law Practice
5.6%
 
Other
31.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 No screenshots provided.
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