Compare KANA Enterprise vs UseResponse

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comparison of KANA Enterprise vs. UseResponse
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
14.3%
 
Information Technology and Services
18.8%
Information Technology and Services
26.3%
 
Financial Services
12.5%
Internet
10.5%
 
Outsourcing/Offshoring
12.5%
Computer Software
10.5%
 
Telecommunications
12.5%
Financial Services
10.5%
 
Insurance
12.5%
Semiconductors
10.5%
 
Other
31.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Loveday A.
Consultant in Marketing and Advertising

With the great Feature of UseResponse, there is nothing practical to dislike.

 
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Kate from G2 Crowd

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