Compare KANA Enterprise vs UseResponse

See this comparison of KANA Enterprise vs. UseResponse based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
14.3%
 
Information Technology and Services
18.8%
Information Technology and Services
26.3%
 
Financial Services
12.5%
Internet
10.5%
 
Outsourcing/Offshoring
12.5%
Computer Software
10.5%
 
Telecommunications
12.5%
Financial Services
10.5%
 
Insurance
12.5%
Semiconductors
10.5%
 
Other
31.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

 
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Kate from G2 Crowd

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