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Compare KANA Enterprise vs UseResponse

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comparison of KANA Enterprise vs. UseResponse
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.3%
 
Information Technology and Services
18.8%
Information Technology and Services
25.0%
 
Telecommunications
12.5%
Semiconductors
10.0%
 
Retail
12.5%
Internet
10.0%
 
Outsourcing/Offshoring
12.5%
Higher Education
10.0%
 
Insurance
12.5%
Financial Services
10.0%
 
Other
31.3%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

 
 No screenshots provided.
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Kate from G2 Crowd

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