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Compare KANA Enterprise vs Vision Helpdesk

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comparison of KANA Enterprise vs. Vision Helpdesk
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
9.1%
 
Information Technology and Services
18.8%
Non-Profit Organization Management
25.5%
 
Outsourcing/Offshoring
12.5%
Internet
14.5%
 
Insurance
12.5%
Information Technology and Services
12.7%
 
Financial Services
12.5%
Education Management
5.5%
 
Telecommunications
12.5%
Individual & Family Services
5.5%
 
Other
31.3%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 No screenshots provided.
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Kate from G2 Crowd

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