Compare KANA Enterprise vs Whatfix

See this comparison of KANA Enterprise vs. Whatfix based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
18.2%
 
Information Technology and Services
18.8%
Computer Software
33.3%
 
Financial Services
12.5%
Information Technology and Services
14.3%
 
Outsourcing/Offshoring
12.5%
Consumer Goods
9.5%
 
Telecommunications
12.5%
Internet
7.1%
 
Insurance
12.5%
Cosmetics
4.8%
 
Other
31.3%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Rakesh K.
Executive Sponsor in Computer Software

While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours and we still get what we need to done (just with a few very early mornings).

 
 No screenshots provided.
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Kate from G2 Crowd

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