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Compare KANA Enterprise vs Whatfix

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comparison of KANA Enterprise vs. Whatfix
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
20.0%
 
Information Technology and Services
18.8%
Computer Software
30.4%
 
Financial Services
12.5%
Information Technology and Services
17.4%
 
Outsourcing/Offshoring
12.5%
Consumer Goods
8.7%
 
Telecommunications
12.5%
Internet
6.5%
 
Insurance
12.5%
Cosmetics
4.3%
 
Other
31.3%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
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