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Compare KANA Enterprise vs Whatfix

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comparison of KANA Enterprise vs. Whatfix
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
18.9%
 
Information Technology and Services
18.8%
Computer Software
29.2%
 
Telecommunications
12.5%
Information Technology and Services
18.8%
 
Retail
12.5%
Consumer Goods
10.4%
 
Outsourcing/Offshoring
12.5%
Internet
6.3%
 
Insurance
12.5%
Telecommunications
4.2%
 
Other
31.3%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

G2 Crowd User in Telecommunications

Translation Support and the delta part of the file when changes are done for the English File

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

 
 No screenshots provided.
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