Compare KANA Enterprise, Whatfix, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Customer Engagement Plan
$115 /month per user
 
Dynamics 365 Plan
$210 /month per user
 
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 38 reviews)
8.1
(Based on 837 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 38 reviews)
7.5
(Based on 843 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 32 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 32 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 38 reviews)
7.6
(Based on 727 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 32 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 37 reviews)
6.5
(Based on 832 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
47.5%
30.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
30.0%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.5%
30.3%
 
Information Technology and Services
18.8%
Computer Software
29.4%
Information Technology and Services
11.1%
 
Telecommunications
12.5%
Information Technology and Services
17.6%
Computer Software
6.7%
 
Retail
12.5%
Consumer Goods
9.8%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Internet
5.9%
Marketing and Advertising
4.0%
 
Insurance
12.5%
Telecommunications
3.9%
Financial Services
4.0%
 
Other
31.3%
Other
33.3%
Other
69.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Consumer Services

We used what fix on Playnlive.com and our bounce rate dropped by 50%. So much so that even our conversion increased by 25%. I highly recommend what fix to all dot com companies.

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Chemicals

The initial orientation could have been a little bit more smooth, but, eventually it was easy to understand once we received the orientation. Also, the online help function was a little difficult to follow for a non-developer.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
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Kate from G2 Crowd

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