Compare KANA Enterprise, Whatfix, and Oracle CRM On Demand

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 38 reviews)
7.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 38 reviews)
7.0
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 32 reviews)
6.8
(Based on 22 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 32 reviews)
7.1
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 38 reviews)
6.7
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 32 reviews)
7.1
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 37 reviews)
4.5
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
47.5%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
30.0%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.5%
59.5%
 
Information Technology and Services
18.8%
Computer Software
29.4%
Information Technology and Services
12.2%
 
Telecommunications
12.5%
Information Technology and Services
17.6%
Computer Software
12.2%
 
Retail
12.5%
Consumer Goods
9.8%
Management Consulting
6.1%
 
Outsourcing/Offshoring
12.5%
Internet
5.9%
Higher Education
6.1%
 
Insurance
12.5%
Telecommunications
3.9%
Computer & Network Security
6.1%
 
Other
31.3%
Other
33.3%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Phil W.
Executive Sponsor in Computer Software

Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. The best bit is that users get the training when they need it in the system they work on day to day. Whatfix has saved us time and more...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Javier A.
Administrator in Non-Profit Organization Management

Certain aspects of the editor make our most complicated workflows challenging to go back and edit. But over the first two months of our work with Whatfix we've seen multiple content/tool upgrades, and in our last discussion they let me know that an upgrade...

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
 No screenshots provided.
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Kate from G2 Crowd

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