Compare KANA Enterprise, Whatfix, and Oracle Service Cloud (formerly RightNow)

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 38 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 38 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 32 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 32 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 38 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 32 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 37 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
47.5%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
30.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.5%
57.9%
 
Information Technology and Services
18.8%
Computer Software
29.4%
Information Technology and Services
20.4%
 
Telecommunications
12.5%
Information Technology and Services
17.6%
Retail
10.8%
 
Retail
12.5%
Consumer Goods
9.8%
Financial Services
6.5%
 
Outsourcing/Offshoring
12.5%
Internet
5.9%
Computer Software
6.5%
 
Insurance
12.5%
Telecommunications
3.9%
Pharmaceuticals
4.3%
 
Other
31.3%
Other
33.3%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Phil W.
Executive Sponsor in Computer Software

Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. The best bit is that users get the training when they need it in the system they work on day to day. Whatfix has saved us time and more...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Javier A.
Administrator in Non-Profit Organization Management

Certain aspects of the editor make our most complicated workflows challenging to go back and edit. But over the first two months of our work with Whatfix we've seen multiple content/tool upgrades, and in our last discussion they let me know that an upgrade...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.No downloads provided.
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