Compare KANA Enterprise, Whatfix, and WalkMe

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 38 reviews)
9.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 38 reviews)
8.2
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 32 reviews)
8.2
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 32 reviews)
8.4
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.9
(Based on 38 reviews)
9.3
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 32 reviews)
9.4
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.7
(Based on 37 reviews)
9.1
(Based on 47 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
47.5%
28.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
30.0%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.5%
34.0%
 
Information Technology and Services
18.8%
Computer Software
29.4%
Computer Software
25.4%
 
Telecommunications
12.5%
Information Technology and Services
17.6%
Information Technology and Services
19.0%
 
Retail
12.5%
Consumer Goods
9.8%
Marketing and Advertising
6.3%
 
Outsourcing/Offshoring
12.5%
Internet
5.9%
Internet
4.8%
 
Insurance
12.5%
Telecommunications
3.9%
Insurance
4.8%
 
Other
31.3%
Other
33.3%
Other
39.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Peter B.
Administrator in Computer Software

Great tool for creating instructions for users with point and click process. All hosted on the cloud, so nothing to really install. Great option with different languages .. we ran a test with our Asia-pacific team and they seemed pleased.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Information Technology and Services

There are some features that I find useful but that are still missing in the widget. For example, there's no possibility to ask user a yes/no question when they are performing a procedure. For example, when they are sending an e-mail, I would like to ask...

G2 Crowd User in Information Technology and Services

Very expensive.

 
 No screenshots provided.No screenshots provided.
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