Compare KANA Enterprise vs Zendesk Support

See this

comparison of KANA Enterprise vs. Zendesk Support
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Zendesk Support rates 4.2/5 stars with 1,202 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 1,100 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 1,104 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.4
(Based on 556 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.5
(Based on 934 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 520 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
7.9
(Based on 1,097 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
45.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
15.9%
 
Information Technology and Services
18.8%
Computer Software
18.8%
 
Financial Services
12.5%
Information Technology and Services
14.5%
 
Outsourcing/Offshoring
12.5%
Internet
11.0%
 
Telecommunications
12.5%
Marketing and Advertising
5.3%
 
Insurance
12.5%
Telecommunications
3.2%
 
Other
31.3%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No screenshots provided.
Request More InformationRequest More InformationAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

Need help?

I can help.