Compare KANA Enterprise vs Zendesk Support

See this comparison of KANA Enterprise vs. Zendesk Support based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Zendesk Support rates 4.2/5 stars with 1056 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 971 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 975 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.5
(Based on 820 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 969 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
15.3%
 
Information Technology and Services
18.8%
Computer Software
19.7%
 
Financial Services
12.5%
Information Technology and Services
14.7%
 
Outsourcing/Offshoring
12.5%
Internet
11.4%
 
Telecommunications
12.5%
Marketing and Advertising
5.8%
 
Insurance
12.5%
Telecommunications
3.2%
 
Other
31.3%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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