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Compare KANA Enterprise vs Zoho Desk

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comparison of KANA Enterprise vs. Zoho Desk
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 646 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 592 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.6
(Based on 594 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.4
(Based on 472 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 474 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 536 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 445 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.9
(Based on 585 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
6.4%
 
Information Technology and Services
18.8%
Information Technology and Services
25.8%
 
Financial Services
12.5%
Computer Software
10.7%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.5%
 
Telecommunications
12.5%
Marketing and Advertising
4.2%
 
Insurance
12.5%
Internet
3.9%
 
Other
31.3%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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