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Compare KANA Enterprise vs Zoho Desk

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comparison of KANA Enterprise vs. Zoho Desk
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 808 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 739 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 739 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 599 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 598 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 669 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 560 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.8
(Based on 730 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
6.3%
 
Information Technology and Services
18.8%
Information Technology and Services
25.3%
 
Telecommunications
12.5%
Computer Software
11.0%
 
Retail
12.5%
Internet
4.3%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
4.1%
 
Insurance
12.5%
Telecommunications
3.9%
 
Other
31.3%
Other
51.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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