Compare KANA Enterprise vs Zoho Desk

See this comparison of KANA Enterprise vs. Zoho Desk based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 517 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.6
(Based on 478 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.6
(Based on 478 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 377 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 380 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.2
(Based on 428 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 354 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.8
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
20.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
7.1%
 
Information Technology and Services
18.8%
Information Technology and Services
26.2%
 
Financial Services
12.5%
Computer Software
10.8%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
4.5%
 
Telecommunications
12.5%
Internet
4.4%
 
Insurance
12.5%
Telecommunications
4.1%
 
Other
31.3%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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