Compare KANA Enterprise, Zoho Desk, and Freshdesk

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KANA Enterprise
Zoho Desk
Optimized for quick response
Freshdesk
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 896 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,992 reviews
 
FREE
$0 /agent/month
Sprout
Free for UNLIMITED agents
 
PROFESSIONAL
$12 /agent/month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 818 reviews)
8.6
(Based on 1,852 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.6
(Based on 818 reviews)
8.9
(Based on 1,862 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 667 reviews)
8.7
(Based on 1,340 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 666 reviews)
8.8
(Based on 1,374 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 735 reviews)
9.0
(Based on 1,797 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 622 reviews)
9.0
(Based on 1,308 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.8
(Based on 808 reviews)
8.7
(Based on 1,847 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.5%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
21.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
6.0%
10.7%
 
Information Technology and Services
18.8%
Information Technology and Services
24.8%
Information Technology and Services
20.6%
 
Telecommunications
12.5%
Computer Software
10.4%
Computer Software
14.1%
 
Retail
12.5%
Internet
4.2%
Internet
5.9%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
4.1%
Education Management
3.7%
 
Insurance
12.5%
Telecommunications
3.9%
E-Learning
3.4%
 
Other
31.3%
Other
52.5%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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