Compare KANA Enterprise, Zoho Desk, and HappyFox

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KANA Enterprise
Zoho Desk
Optimized for quick response
HappyFox
Optimized for quick response
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 906 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
FREE
$0 /agent/month
Mighty
$29 per staff / month
 
PROFESSIONAL
$12 /agent/month
Enterprise
$69 per staff / month
 
ENTERPRISE
$25 /agent/month
Fantastic
$49 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 828 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.6
(Based on 828 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 676 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.5
(Based on 675 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 743 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 629 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.8
(Based on 818 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
21.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
5.9%
15.5%
 
Information Technology and Services
18.8%
Information Technology and Services
25.0%
Information Technology and Services
14.1%
 
Telecommunications
12.5%
Computer Software
10.4%
Computer Software
12.2%
 
Retail
12.5%
Internet
4.2%
Higher Education
6.4%
 
Outsourcing/Offshoring
12.5%
Telecommunications
4.2%
Real Estate
3.8%
 
Insurance
12.5%
Marketing and Advertising
4.2%
Education Management
3.8%
 
Other
31.3%
Other
52.0%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
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