Compare KANA Enterprise, Zoho Desk, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
FREE
$0 /agent/month
Customer Engagement Plan
$115 /month per user
 
PROFESSIONAL
$12 /agent/month
Dynamics 365 Plan
$210 /month per user
 
ENTERPRISE
$25 /agent/month
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 819 reviews)
8.1
(Based on 833 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.6
(Based on 819 reviews)
7.6
(Based on 839 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 668 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 667 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 736 reviews)
7.6
(Based on 723 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 623 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.8
(Based on 809 reviews)
6.5
(Based on 828 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.4%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
21.6%
39.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
6.0%
30.4%
 
Information Technology and Services
18.8%
Information Technology and Services
24.9%
Information Technology and Services
11.1%
 
Telecommunications
12.5%
Computer Software
10.4%
Computer Software
6.7%
 
Retail
12.5%
Internet
4.2%
Retail
5.1%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
4.1%
Financial Services
4.1%
 
Insurance
12.5%
Telecommunications
3.9%
Marketing and Advertising
4.0%
 
Other
31.3%
Other
52.4%
Other
69.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
 No screenshots provided.
 No videos provided.
No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho DeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.