Compare KANA Enterprise, Zoho Desk, and Zendesk Support

 
FREE
$0 /agent/month
Essential
$5 /month
 
PROFESSIONAL
$12 /agent/month
Team
$19 /month
 
ENTERPRISE
$25 /agent/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 843 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 843 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.3
(Based on 690 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.5
(Based on 689 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.3
(Based on 756 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 641 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.8
(Based on 833 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.8%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
21.4%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
5.8%
16.3%
 
Information Technology and Services
18.8%
Information Technology and Services
24.8%
Computer Software
18.0%
 
Telecommunications
12.5%
Computer Software
10.4%
Information Technology and Services
15.3%
 
Retail
12.5%
Marketing and Advertising
4.2%
Internet
10.5%
 
Outsourcing/Offshoring
12.5%
Internet
4.2%
Marketing and Advertising
4.9%
 
Insurance
12.5%
Telecommunications
4.1%
Telecommunications
3.3%
 
Other
31.3%
Other
52.3%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.
No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho DeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.