Compare Kayako vs HappyFox

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comparison of Kayako vs. HappyFox
based on data from user reviews. Kayako rates 4.1/5 stars with 170 reviews. HappyFox rates 4.6/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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HappyFox
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
Mighty
$29 per staff / month
 
Growth
$30 /agent/month
Enterprise
$69 per staff / month
 
Scale
$60 /agent/month
Fantastic
$49 per staff / month
 
Enterprise Plus
$89 per staff / month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
15.5%
 
Information Technology and Services
23.7%
Information Technology and Services
14.1%
 
Computer Software
17.4%
Computer Software
12.2%
 
Telecommunications
7.2%
Higher Education
6.4%
 
Internet
5.3%
Real Estate
3.8%
 
Marketing and Advertising
3.9%
Education Management
3.8%
 
Other
42.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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