Compare Kayako vs KnowledgeOwl

See this comparison of Kayako vs. KnowledgeOwl based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
KnowledgeOwl Subscription
$49 month
 
Inbox
$9 /agent/month
Additional Knowledge Bases
$30 month
 
Team
$15 /agent/month
Additional Users
$20 month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
23.8%
 
Information Technology and Services
25.6%
Computer Software
25.0%
 
Computer Software
16.5%
Education Management
9.4%
 
Telecommunications
8.0%
Internet
9.4%
 
Internet
4.5%
Non-Profit Organization Management
7.8%
 
Marketing and Advertising
4.0%
Marketing and Advertising
6.3%
 
Other
41.5%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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