Compare Kayako vs KnowledgeOwl
See this
comparison of Kayako vs. KnowledgeOwl
based on data from user reviews. Kayako rates 4.1/5 stars with 171 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15 /agent/month
KnowledgeOwl Subscription
$49 month
 
Growth
$30 /agent/month
Additional Knowledge Bases
$30 month
 
Scale
$60 /agent/month
Additional Users
$20 month
 
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
Ease of Use
Ease of Use
8.4
9.0
Ease of Setup
Ease of Setup
8.0
8.9
Ease of Admin
Ease of Admin
8.1
8.9
Quality of Support
Quality of Support
8.2
9.6
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
Product Direction (% positive)
Product Direction (% positive)
7.1
9.3
Meets Requirements
Kayako
8.1
KnowledgeOwl
9.0
Ease of Use
Kayako
8.4
KnowledgeOwl
9.0
Ease of Setup
Kayako
8.0
KnowledgeOwl
8.9
Ease of Admin
Kayako
8.1
KnowledgeOwl
8.9
Quality of Support
Kayako
8.2
KnowledgeOwl
9.6
Ease of Doing Business With
Kayako
8.4
KnowledgeOwl
9.6
Product Direction (% positive)
Kayako
7.1
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Kayako
8.9
KnowledgeOwl
Not enough data available
Searchable Articles
Kayako
9.2
KnowledgeOwl
Not enough data available
Community Forums
Kayako
8.6
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Kayako
8.5
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Kayako
9.0
KnowledgeOwl
Not enough data available
Forum to Reponse
Kayako
8.0
KnowledgeOwl
Not enough data available
Tickets and Tagging
Kayako
9.3
KnowledgeOwl
Not enough data available
Live Chat
Kayako
8.9
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
25.0%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
23.6%
Computer Software
22.5%
 
Computer Software
17.3%
Internet
8.5%
 
Telecommunications
7.2%
Information Technology and Services
8.5%
 
Internet
5.3%
Education Management
8.5%
 
Marketing and Advertising
3.8%
Non-Profit Organization Management
7.0%
 
Other
42.8%
Other
45.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

KnowledgeOwl
Most Helpful Favorable Review
Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

KnowledgeOwl
No videos provided
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