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Compare Kayako vs KnowledgeOwl

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comparison of Kayako vs. KnowledgeOwl
based on data from user reviews. Kayako rates 4.1/5 stars with 155 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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KnowledgeOwl
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Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
 
Inbox
$15 /agent/month
KnowledgeOwl Subscription
$49 month
 
Growth
$30 /agent/month
Additional Knowledge Bases
$30 month
 
Scale
$60 /agent/month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 150 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 148 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 105 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 110 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 139 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 110 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 147 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.3%
25.0%
 
Information Technology and Services
25.0%
Computer Software
22.5%
 
Computer Software
17.7%
Internet
8.5%
 
Telecommunications
7.3%
Information Technology and Services
8.5%
 
Internet
5.2%
Education Management
8.5%
 
Marketing and Advertising
3.6%
Non-Profit Organization Management
7.0%
 
Other
41.1%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Kevin V.
Administrator in Computer Software

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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