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Compare Kayako vs KnowledgeOwl

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comparison of Kayako vs. KnowledgeOwl
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
KnowledgeOwl Subscription
$49 month
 
Inbox
$9 /agent/month
Additional Knowledge Bases
$30 month
 
Team
$15 /agent/month
Additional Users
$20 month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
9.1
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.1
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
9.0
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
9.0
(Based on 51 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.7
(Based on 59 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.7
(Based on 48 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
9.4
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
31.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
22.7%
 
Information Technology and Services
24.7%
Computer Software
23.2%
 
Computer Software
16.7%
Information Technology and Services
8.7%
 
Telecommunications
7.5%
Education Management
8.7%
 
Internet
5.4%
Internet
8.7%
 
Marketing and Advertising
3.8%
Non-Profit Organization Management
7.2%
 
Other
41.9%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Information Technology and Services

- Superlative customer service: I am a difficult-to-please customer, however the KnowledgeOwl team is consistently able to meet if not exceed my expectations every time. - There is virtually no limit to what you can do with this app, as far as knowledge...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
 

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