Compare Kayako vs LiveAgent

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comparison of Kayako vs. LiveAgent
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. LiveAgent rates 4.4/5 stars with 711 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Kayako
4.1
Based on 150 reviews
LiveAgent
LiveAgent
4.4
Based on 711 reviews
 
Free
$0 up to 3 agents
All-inclusive
$39/month User Seat
 
Inbox
$9 /agent/month
Ticket+Chat
$29/month User Seat
 
Team
$15 /agent/month
Ticket
$9/month User Seat
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.8
(Based on 660 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.0
(Based on 660 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.7
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.9
(Based on 435 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.1
(Based on 624 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.1
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
9.1
(Based on 649 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
60.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
13.8%
 
Information Technology and Services
24.7%
Information Technology and Services
13.0%
 
Computer Software
16.7%
Computer Software
7.5%
 
Telecommunications
7.5%
Internet
5.4%
 
Internet
5.4%
Retail
5.1%
 
Marketing and Advertising
3.8%
Telecommunications
3.8%
 
Other
41.9%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

 
 

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