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Compare Kayako vs LiveAgent

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comparison of Kayako vs. LiveAgent
based on data from user reviews. Kayako rates 4.1/5 stars with 155 reviews. LiveAgent rates 4.5/5 stars with 838 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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LiveAgent
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Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
LiveAgent
LiveAgent
4.5
Based on 838 reviews
 
Inbox
$15 /agent/month
All-inclusive
$39/month User Seat
 
Growth
$30 /agent/month
Ticket+Chat
$29/month User Seat
 
Scale
$60 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 150 reviews)
8.9
(Based on 775 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 148 reviews)
9.0
(Based on 776 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 105 reviews)
8.8
(Based on 512 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 110 reviews)
8.9
(Based on 511 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 139 reviews)
9.1
(Based on 733 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 110 reviews)
9.2
(Based on 497 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 147 reviews)
9.1
(Based on 765 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
22.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.3%
12.8%
 
Information Technology and Services
25.0%
Information Technology and Services
12.8%
 
Computer Software
17.7%
Computer Software
8.0%
 
Telecommunications
7.3%
Internet
6.0%
 
Internet
5.2%
Marketing and Advertising
4.7%
 
Marketing and Advertising
3.6%
Retail
4.4%
 
Other
41.1%
Other
64.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Hospital & Health Care

I can’t tirn it off and walk away from work! No vacation without uninstalling the app practically

 
 

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