Compare Kayako vs LiveAgent

See this comparison of Kayako vs. LiveAgent based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. LiveAgent rates 4.5/5 stars with 647 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Kayako
Based on 145 reviews
LiveAgent
LiveAgent
Based on 647 reviews
 
Free
$0 up to 3 agents
All-inclusive
$39/month User Seat
 
Inbox
$9 /agent/month
Ticket+Chat
$29/month User Seat
 
Team
$15 /agent/month
Ticket
$9/month User Seat
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.8
(Based on 601 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
9.0
(Based on 601 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.7
(Based on 416 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.9
(Based on 415 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
9.1
(Based on 568 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
9.1
(Based on 404 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
9.1
(Based on 591 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
61.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
25.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
12.7%
 
Information Technology and Services
26.0%
Information Technology and Services
12.5%
 
Computer Software
16.4%
Computer Software
7.6%
 
Telecommunications
7.9%
Internet
6.0%
 
Internet
4.5%
Retail
5.5%
 
Marketing and Advertising
4.0%
Marketing and Advertising
3.2%
 
Other
41.2%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Gam C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

 
 

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