Compare Kayako vs LiveAgent
See this
comparison of Kayako vs. LiveAgent
based on data from user reviews. Kayako rates 4.1/5 stars with 171 reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Each product's score is calculated by real-time data from verified user reviews.
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Kayako
Kayako
Optimized for quick response
LiveAgent
LiveAgent

Pricing

 
Inbox
$15
/agent/month
All-inclusive
$39/month
User Seat
 
Growth
$30
/agent/month
Ticket+Chat
$29/month
User Seat
 
Scale
$60
/agent/month
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
Ease of Use
Ease of Use
8.4
9.1
Ease of Setup
Ease of Setup
8.0
8.8
Ease of Admin
Ease of Admin
8.1
8.9
Quality of Support
Quality of Support
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.1
9.1
Meets Requirements
Kayako
8.1
LiveAgent
8.9
Ease of Use
Kayako
8.4
LiveAgent
9.1
Ease of Setup
Kayako
8.0
LiveAgent
8.8
Ease of Admin
Kayako
8.1
LiveAgent
8.9
Quality of Support
Kayako
8.2
LiveAgent
9.2
Ease of Doing Business With
Kayako
8.4
LiveAgent
9.2
Product Direction (% positive)
Kayako
7.1
LiveAgent
9.1

Features

Ticket and Case Management
Workflow
Kayako
8.1
LiveAgent
8.8
Response Automation
Kayako
8.3
LiveAgent
8.8
SLA Management
Kayako
7.9
LiveAgent
8.7
Attachments/Screencasts
Kayako
7.4
LiveAgent
8.7
Ticket Collaboration
Kayako
8.5
LiveAgent
9.0
Ticket creation user experience
Kayako
8.8
LiveAgent
9.0
Ticket response user experience
Kayako
8.4
LiveAgent
9.0
Knowledge Share
Knowledge Base
Kayako
8.9
LiveAgent
9.3
Searchable Articles
Kayako
9.2
LiveAgent
9.3
Community Forums
Kayako
8.6
LiveAgent
9.3
Interactive FAQs & Forums
Kayako
8.5
LiveAgent
9.3
Communication
Pop-up Chat
Kayako
8.9
LiveAgent
9.5
Notifications
Kayako
8.5
LiveAgent
9.2
Targeted Emails
Kayako
8.3
LiveAgent
9.2
In-App Messaging
Kayako
8.9
LiveAgent
9.3
Interaction
Web Portals
Kayako
9.0
LiveAgent
9.3
Forum to Reponse
Kayako
8.0
LiveAgent
9.4
Tickets and Tagging
Kayako
9.3
LiveAgent
9.5
Live Chat
Kayako
8.9
LiveAgent
9.6
Internal Use
Customization
Kayako
7.8
LiveAgent
8.7
Conversation Archiving
Kayako
8.8
LiveAgent
9.3
Lead Development
Kayako
8.0
LiveAgent
Not enough data available
Knowledge Base
Kayako
8.6
LiveAgent
9.1
Team Inbox
Kayako
8.7
LiveAgent
9.3
Customer Profiles
Kayako
8.1
LiveAgent
9.1
Communication Channels
Customer Portal
Kayako
8.3
LiveAgent
8.8
Email to Case
Kayako
8.7
LiveAgent
9.1
Chat/Live Support
Kayako
8.2
LiveAgent
9.2
Social Integration
Kayako
6.9
LiveAgent
8.7
Call Center
Make, Receive, and Record Calls
Kayako
7.0
LiveAgent
8.8
Customer and Contacts Database
Kayako
7.6
LiveAgent
8.7
Products and Version Tracking
Kayako
6.9
LiveAgent
8.9
Call Scripting
Kayako
6.7
LiveAgent
9.0
Interactive Voice Response (IVR)
Kayako
6.7
LiveAgent
8.9
Self Service/Community
Forums
Kayako
7.7
LiveAgent
8.8
Knowledge Base
Kayako
7.9
LiveAgent
8.7
Ideas/Feedback
Kayako
7.2
LiveAgent
8.8
Q&A
Kayako
7.8
LiveAgent
8.9
Reporting & Analytics
Social Monitoring
Kayako
6.6
LiveAgent
8.7
Reporting
Kayako
7.1
LiveAgent
8.7
Dashboards
Kayako
7.6
LiveAgent
8.9
Platform
ITIL Compliance
Kayako
7.7
LiveAgent
8.9
Mobile User Support
Kayako
7.7
LiveAgent
8.2
Customization
Kayako
7.8
LiveAgent
8.7
User, Role, and Access Management
Kayako
8.2
LiveAgent
8.7
Internationalization
Kayako
8.0
LiveAgent
8.8
Performance & Reliability
Kayako
8.6
LiveAgent
9.0
Integration APIs
Kayako
8.0
LiveAgent
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
12.1%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
23.6%
Information Technology and Services
12.0%
 
Computer Software
17.3%
Computer Software
6.8%
 
Telecommunications
7.2%
Computer & Network Security
6.3%
 
Internet
5.3%
Internet
5.3%
 
Marketing and Advertising
3.8%
Retail
4.1%
 
Other
42.8%
Other
65.4%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Ask Kayako a QuestionContact Kayako