Compare Kayako vs LiveAgent

See this comparison of Kayako vs. LiveAgent based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. LiveAgent rates 4.5/5 stars with 608 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Liveagent
Add Product
Kayako
Kayako
Based on 144 reviews
LiveAgent
LiveAgent
Based on 608 reviews
 
Free
$0 up to 3 agents
Ticket
$12/month User Seat
 
Inbox
$9 /agent/month
Ticket+Chat
$29/month User Seat
 
Team
$15 /agent/month
All-inclusive
$59/month User Seat
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.8
(Based on 569 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.0
(Based on 569 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.7
(Based on 397 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.9
(Based on 398 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.1
(Based on 537 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.1
(Based on 385 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
9.2
(Based on 559 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
24.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
11.9%
 
Information Technology and Services
25.6%
Information Technology and Services
12.3%
 
Computer Software
16.5%
Computer Software
7.4%
 
Telecommunications
8.0%
Internet
6.4%
 
Internet
4.5%
Retail
5.6%
 
Marketing and Advertising
4.0%
Telecommunications
3.3%
 
Other
41.5%
Other
64.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
 

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Kate from G2 Crowd

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