Compare Kayako vs LiveHelpNow

See this comparison of Kayako vs. LiveHelpNow based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. LiveHelpNow rates 4.2/5 stars with 106 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Add Product
Kayako
Kayako
Based on 145 reviews
LiveHelpNow
LiveHelpNow
Based on 106 reviews
 
Free
$0 up to 3 agents
Live chat and SMS
$18.90 per month
 
Inbox
$9 /agent/month
Call management
$9 per month
 
Team
$15 /agent/month
Knowledge base management
$18.90 per month
 
Growth
$39 /agent/month
Support Ticket Sofware
$18.90 per month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.7
(Based on 98 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
8.7
(Based on 98 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.6
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.5
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
8.7
(Based on 88 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
9.0
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
7.9
(Based on 97 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
17.9%
 
Information Technology and Services
26.0%
Information Technology and Services
8.3%
 
Computer Software
16.4%
Retail
6.1%
 
Telecommunications
7.9%
Insurance
4.5%
 
Internet
4.5%
Consumer Goods
4.5%
 
Marketing and Advertising
4.0%
Real Estate
3.8%
 
Other
41.2%
Other
72.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

LiveHelpNow help desk software. Company and vision

Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

Need help?

I can help.