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Compare Kayako vs LiveHelpNow

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comparison of Kayako vs. LiveHelpNow
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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LiveHelpNow
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
 
Inbox
$15 /agent/month
Live chat and SMS
$18.90 per month
 
Growth
$30 /agent/month
Call management
$9 per month
 
Scale
$60 /agent/month
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
19.1%
 
Information Technology and Services
23.8%
Information Technology and Services
7.9%
 
Computer Software
17.5%
Retail
5.8%
 
Telecommunications
6.8%
Insurance
4.3%
 
Internet
5.3%
Consumer Goods
4.3%
 
Marketing and Advertising
3.9%
Business Supplies and Equipment
4.3%
 
Other
42.7%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

LiveHelpNow help desk software. Company and vision

Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

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