Compare Kayako vs LiveHelpNow

See this comparison of Kayako vs. LiveHelpNow based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Livehelpnow
Add Product
Kayako
Kayako
Based on 144 reviews
LiveHelpNow
LiveHelpNow
Based on 103 reviews
 
Free
$0 up to 3 agents
Live chat and SMS
$18.90 per month
 
Inbox
$9 /agent/month
Call management
$9 per month
 
Team
$15 /agent/month
Knowledge base management
$18.90 per month
 
Growth
$39 /agent/month
Support Ticket Sofware
$18.90 per month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.8
(Based on 95 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
18.4%
 
Information Technology and Services
25.6%
Information Technology and Services
7.0%
 
Computer Software
16.5%
Retail
6.3%
 
Telecommunications
8.0%
Insurance
4.7%
 
Internet
4.5%
Consumer Goods
4.7%
 
Marketing and Advertising
4.0%
Construction
3.9%
 
Other
41.5%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Apparel & Fashion

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

LiveHelpNow help desk software. Company and vision

Ask Kayako a QuestionContact Kayako
Ask LiveHelpNow a Question
Contact LiveHelpNow
Kate avatar
Kate from G2 Crowd

Need help?

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