Compare Kayako vs LiveHelpNow

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comparison of Kayako vs. LiveHelpNow
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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LiveHelpNow
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
LiveHelpNow
LiveHelpNow
4.2
Based on 109 reviews
 
Free
$0 up to 3 agents
Live chat and SMS
$18.90 per month
 
Inbox
$9 /agent/month
Call management
$9 per month
 
Team
$15 /agent/month
Knowledge base management
$18.90 per month
 
Growth
$39 /agent/month
Support Ticket Sofware
$18.90 per month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.8
(Based on 100 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
8.8
(Based on 100 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
8.7
(Based on 90 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
8.0
(Based on 99 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
18.3%
 
Information Technology and Services
24.7%
Information Technology and Services
8.0%
 
Computer Software
16.7%
Retail
5.8%
 
Telecommunications
7.5%
Construction
4.4%
 
Internet
5.4%
Business Supplies and Equipment
4.4%
 
Marketing and Advertising
3.8%
Insurance
4.4%
 
Other
41.9%
Other
73.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Marketing and Advertising

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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