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Compare Kayako vs MindTouch

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comparison of Kayako vs. MindTouch
based on data from user reviews. Kayako rates 4.1/5 stars with 151 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Kayako
Kayako
4.1
Based on 151 reviews
Optimized for quick response
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 146 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 144 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 136 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 143 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.7%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
22.4%
 
Information Technology and Services
24.5%
Computer Software
36.4%
 
Computer Software
17.6%
Information Technology and Services
16.7%
 
Telecommunications
7.4%
Financial Services
7.6%
 
Internet
5.3%
Telecommunications
6.1%
 
Marketing and Advertising
3.7%
Insurance
4.5%
 
Other
41.5%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

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