Compare Kayako vs MindTouch

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comparison of Kayako vs. MindTouch
based on data from user reviews. Kayako rates 4.1/5 stars with 170 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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MindTouch
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
22.4%
 
Information Technology and Services
23.7%
Computer Software
36.4%
 
Computer Software
17.4%
Information Technology and Services
16.7%
 
Telecommunications
7.2%
Financial Services
7.6%
 
Internet
5.3%
Telecommunications
6.1%
 
Marketing and Advertising
3.9%
Internet
4.5%
 
Other
42.5%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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