Compare Kayako, MindTouch, and HappyFox
Add Product
Kayako
Kayako
Optimized for quick response
MindTouch
MindTouch
Optimized for quick response
HappyFox
HappyFox
Optimized for quick response

Pricing

 
Inbox
$15 /agent/month
Mighty
$29 per staff / month
 
Growth
$30 /agent/month
Enterprise
$69 per staff / month
 
Scale
$60 /agent/month
Fantastic
$49 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
MindTouch
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.1
8.9
Ease of Use
Ease of Use
8.4
8.1
9.3
Ease of Setup
Ease of Setup
8.0
7.7
8.9
Ease of Admin
Ease of Admin
8.1
8.2
9.1
Quality of Support
Quality of Support
8.2
8.7
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
7.1
7.9
9.3
Meets Requirements
Kayako
8.1
MindTouch
8.1
HappyFox
8.9
Ease of Use
Kayako
8.4
MindTouch
8.1
HappyFox
9.3
Ease of Setup
Kayako
8.0
MindTouch
7.7
HappyFox
8.9
Ease of Admin
Kayako
8.1
MindTouch
8.2
HappyFox
9.1
Quality of Support
Kayako
8.2
MindTouch
8.7
HappyFox
9.2
Ease of Doing Business With
Kayako
8.4
MindTouch
8.8
HappyFox
9.3
Product Direction (% positive)
Kayako
7.1
MindTouch
7.9
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Kayako
8.9
MindTouch
9.2
HappyFox
8.5
Searchable Articles
Kayako
9.2
MindTouch
8.2
HappyFox
8.8
Community Forums
Kayako
8.6
MindTouch
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Kayako
8.5
MindTouch
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Kayako
9.0
MindTouch
8.8
HappyFox
7.2
Forum to Reponse
Kayako
8.0
MindTouch
Not enough data available
HappyFox
8.1
Tickets and Tagging
Kayako
9.3
MindTouch
8.0
HappyFox
9.3
Live Chat
Kayako
8.9
MindTouch
8.1
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
18.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
59.2%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
22.4%
15.5%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
23.6%
Computer Software
36.4%
Information Technology and Services
14.1%
 
Computer Software
17.3%
Information Technology and Services
16.7%
Computer Software
12.2%
 
Telecommunications
7.2%
Financial Services
7.6%
Higher Education
6.4%
 
Internet
5.3%
Telecommunications
6.1%
Real Estate
3.8%
 
Marketing and Advertising
3.8%
Internet
4.5%
Education Management
3.8%
 
Other
42.8%
Other
28.8%
Other
59.6%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MindTouch
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
HappyFox
No downloads provided
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