Compare Kayako, MindTouch, and Help Scout

Pricing

 
Inbox
$15
/agent/month
Basic
$8
user/month
 
Growth
$30
/agent/month
Standard
$15
user/month
 
Scale
$60
/agent/month
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
MindTouch
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.1
8.4
Ease of Use
Ease of Use
8.4
8.1
9.2
Ease of Setup
Ease of Setup
8.0
7.7
8.8
Ease of Admin
Ease of Admin
8.1
8.2
8.8
Quality of Support
Quality of Support
8.2
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
7.1
7.9
7.7
Meets Requirements
Kayako
8.1
MindTouch
8.1
Help Scout
8.4
Ease of Use
Kayako
8.4
MindTouch
8.1
Help Scout
9.2
Ease of Setup
Kayako
8.0
MindTouch
7.7
Help Scout
8.8
Ease of Admin
Kayako
8.1
MindTouch
8.2
Help Scout
8.8
Quality of Support
Kayako
8.2
MindTouch
8.7
Help Scout
8.8
Ease of Doing Business With
Kayako
8.4
MindTouch
8.8
Help Scout
9.0
Product Direction (% positive)
Kayako
7.1
MindTouch
7.9
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
Kayako
8.9
MindTouch
9.2
Help Scout
8.7
Searchable Articles
Kayako
9.2
MindTouch
8.2
Help Scout
7.8
Community Forums
Kayako
8.6
MindTouch
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
Kayako
8.5
MindTouch
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Kayako
9.0
MindTouch
8.8
Help Scout
8.8
Forum to Reponse
Kayako
8.0
MindTouch
Not enough data available
Help Scout
8.0
Tickets and Tagging
Kayako
9.3
MindTouch
8.0
Help Scout
8.7
Live Chat
Kayako
8.9
MindTouch
8.1
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
18.4%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
59.2%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
22.4%
3.1%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
23.6%
Computer Software
36.4%
Computer Software
22.5%
 
Computer Software
17.3%
Information Technology and Services
16.7%
Internet
18.9%
 
Telecommunications
7.2%
Financial Services
7.6%
Information Technology and Services
8.3%
 
Internet
5.3%
Telecommunications
6.1%
Marketing and Advertising
5.9%
 
Marketing and Advertising
3.8%
Internet
4.5%
Hospital & Health Care
4.7%
 
Other
42.8%
Other
28.8%
Other
39.6%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MindTouch
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Help Scout
No downloads provided
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