Compare Kayako, MindTouch, and TeamSupport
Add Product
Kayako
Kayako
Optimized for quick response
MindTouch
MindTouch
Optimized for quick response
TeamSupport
TeamSupport

Pricing

 
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
MindTouch
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.1
8.6
Ease of Use
Ease of Use
8.4
8.1
8.6
Ease of Setup
Ease of Setup
8.0
7.7
8.3
Ease of Admin
Ease of Admin
8.1
8.2
8.7
Quality of Support
Quality of Support
8.2
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
7.1
7.9
9.0
Meets Requirements
Kayako
8.1
MindTouch
8.1
TeamSupport
8.6
Ease of Use
Kayako
8.4
MindTouch
8.1
TeamSupport
8.6
Ease of Setup
Kayako
8.0
MindTouch
7.7
TeamSupport
8.3
Ease of Admin
Kayako
8.1
MindTouch
8.2
TeamSupport
8.7
Quality of Support
Kayako
8.2
MindTouch
8.7
TeamSupport
8.8
Ease of Doing Business With
Kayako
8.4
MindTouch
8.8
TeamSupport
9.2
Product Direction (% positive)
Kayako
7.1
MindTouch
7.9
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Kayako
8.9
MindTouch
9.2
TeamSupport
8.2
Searchable Articles
Kayako
9.2
MindTouch
8.2
TeamSupport
8.3
Community Forums
Kayako
8.6
MindTouch
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Kayako
8.5
MindTouch
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Kayako
9.0
MindTouch
8.8
TeamSupport
8.7
Forum to Reponse
Kayako
8.0
MindTouch
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Kayako
9.3
MindTouch
8.0
TeamSupport
8.8
Live Chat
Kayako
8.9
MindTouch
8.1
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
18.4%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
59.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
22.4%
11.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
23.6%
Computer Software
36.4%
Computer Software
27.2%
 
Computer Software
17.3%
Information Technology and Services
16.7%
Information Technology and Services
21.0%
 
Telecommunications
7.2%
Financial Services
7.6%
Internet
5.7%
 
Internet
5.3%
Telecommunications
6.1%
Financial Services
4.4%
 
Marketing and Advertising
3.8%
Internet
4.5%
Hospitality
3.6%
 
Other
42.8%
Other
28.8%
Other
38.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MindTouch
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact KayakoAsk MindTouch a QuestionContact MindTouch