Compare Kayako vs Moxie

See this comparison of Kayako vs. Moxie based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
36.8%
 
Information Technology and Services
25.6%
Insurance
11.5%
 
Computer Software
16.5%
Retail
7.7%
 
Telecommunications
8.0%
Hospitality
7.7%
 
Internet
4.5%
Internet
7.7%
 
Marketing and Advertising
4.0%
Individual & Family Services
7.7%
 
Other
41.5%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Real Estate

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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