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|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
Individual & Family Services
|Most Helpful Favorable Review|
Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...
G2 Crowd User in Individual & Family Services
The ability to send messages to coworkers
|Most Helpful Critical Review|
G2 Crowd User in Marketing and Advertising
Resource management is not sufficient, support is quite poor.
G2 Crowd User in Law Practice
It tends to crash a lot which requires a reset, resulting in business interruptions.
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