Compare Kayako vs Moxie
See this
comparison of Kayako vs. Moxie
based on data from user reviews. Kayako rates 4.1/5 stars with 171 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.5
Ease of Use
Ease of Use
8.4
7.7
Ease of Setup
Ease of Setup
8.0
8.3
Ease of Admin
Ease of Admin
8.1
7.9
Quality of Support
Quality of Support
8.2
8.6
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
7.1
5.1
Meets Requirements
Kayako
8.1
Moxie
7.5
Ease of Use
Kayako
8.4
Moxie
7.7
Ease of Setup
Kayako
8.0
Moxie
8.3
Ease of Admin
Kayako
8.1
Moxie
7.9
Quality of Support
Kayako
8.2
Moxie
8.6
Ease of Doing Business With
Kayako
8.4
Moxie
8.9
Product Direction (% positive)
Kayako
7.1
Moxie
5.1

Features

Ticket and Case Management
Workflow
Kayako
8.1
Moxie
Not enough data available
Response Automation
Kayako
8.3
Moxie
Not enough data available
SLA Management
Kayako
7.9
Moxie
Not enough data available
Attachments/Screencasts
Kayako
7.4
Moxie
Not enough data available
Ticket Collaboration
Kayako
8.5
Moxie
Not enough data available
Ticket creation user experience
Kayako
8.8
Moxie
Not enough data available
Ticket response user experience
Kayako
8.4
Moxie
Not enough data available
Knowledge Share
Knowledge Base
Kayako
8.9
Moxie
Not enough data available
Searchable Articles
Kayako
9.2
Moxie
Not enough data available
Community Forums
Kayako
8.6
Moxie
Not enough data available
Interactive FAQs & Forums
Kayako
8.5
Moxie
Not enough data available
Communication
Pop-up Chat
Kayako
8.9
Moxie
Not enough data available
Notifications
Kayako
8.5
Moxie
Not enough data available
Targeted Emails
Kayako
8.3
Moxie
Not enough data available
In-App Messaging
Kayako
8.9
Moxie
Not enough data available
Interaction
Web Portals
Kayako
9.0
Moxie
Not enough data available
Forum to Reponse
Kayako
8.0
Moxie
Not enough data available
Tickets and Tagging
Kayako
9.3
Moxie
Not enough data available
Live Chat
Kayako
8.9
Moxie
Not enough data available
Internal Use
Customization
Kayako
7.8
Moxie
Not enough data available
Conversation Archiving
Kayako
8.8
Moxie
Not enough data available
Lead Development
Kayako
8.0
Moxie
Not enough data available
Knowledge Base
Kayako
8.6
Moxie
Not enough data available
Team Inbox
Kayako
8.7
Moxie
Not enough data available
Customer Profiles
Kayako
8.1
Moxie
Not enough data available
Communication Channels
Customer Portal
Kayako
8.3
Moxie
Not enough data available
Email to Case
Kayako
8.7
Moxie
Not enough data available
Chat/Live Support
Kayako
8.2
Moxie
Not enough data available
Social Integration
Kayako
6.9
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Moxie
Not enough data available
Customer and Contacts Database
Kayako
7.6
Moxie
Not enough data available
Products and Version Tracking
Kayako
6.9
Moxie
Not enough data available
Call Scripting
Kayako
6.7
Moxie
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Moxie
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Moxie
Not enough data available
Knowledge Base
Kayako
7.9
Moxie
Not enough data available
Ideas/Feedback
Kayako
7.2
Moxie
Not enough data available
Q&A
Kayako
7.8
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
Kayako
6.6
Moxie
Not enough data available
Reporting
Kayako
7.1
Moxie
Not enough data available
Dashboards
Kayako
7.6
Moxie
Not enough data available
Platform
ITIL Compliance
Kayako
7.7
Moxie
Not enough data available
Mobile User Support
Kayako
7.7
Moxie
Not enough data available
Customization
Kayako
7.8
Moxie
Not enough data available
User, Role, and Access Management
Kayako
8.2
Moxie
Not enough data available
Internationalization
Kayako
8.0
Moxie
Not enough data available
Performance & Reliability
Kayako
8.6
Moxie
Not enough data available
Integration APIs
Kayako
8.0
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
38.1%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Information Technology and Services
23.6%
Insurance
10.7%
 
Computer Software
17.3%
Financial Services
10.7%
 
Telecommunications
7.2%
Retail
7.1%
 
Internet
5.3%
Internet
7.1%
 
Marketing and Advertising
3.8%
Individual & Family Services
7.1%
 
Other
42.8%
Other
57.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Moxie
Most Helpful Favorable Review
G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Moxie
No videos provided
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