Compare Kayako vs Oracle

See this comparison of Kayako vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
50.0%
 
Information Technology and Services
25.6%
Information Technology and Services
27.2%
 
Computer Software
16.5%
Retail
10.9%
 
Telecommunications
8.0%
Financial Services
6.5%
 
Internet
4.5%
Computer Software
6.5%
 
Marketing and Advertising
4.0%
Consumer Electronics
4.3%
 
Other
41.5%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate from G2 Crowd

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