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Compare Kayako vs Oracle Service Cloud (formerly RightNow)

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comparison of Kayako vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Oracle Service Cloud (formerly RightNow)
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
3.7
Based on 60 reviews
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
57.9%
 
Information Technology and Services
23.8%
Information Technology and Services
20.4%
 
Computer Software
17.5%
Retail
10.8%
 
Telecommunications
6.8%
Financial Services
6.5%
 
Internet
5.3%
Computer Software
6.5%
 
Marketing and Advertising
3.9%
Pharmaceuticals
4.3%
 
Other
42.7%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask Kayako a QuestionContact KayakoAsk Oracle a QuestionContact Oracle
Kate from G2 Crowd

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