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Compare Kayako vs ProProfs Knowledge Base Software

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comparison of Kayako vs. ProProfs Knowledge Base Software
based on data from user reviews. Kayako rates 4.1/5 stars with 155 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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ProProfs Knowledge Base Software
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Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
4.4
Based on 11 reviews
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 150 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 148 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.1
(Based on 105 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 110 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 139 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.6
(Based on 110 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 147 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.3%
9.1%
 
Information Technology and Services
25.0%
Computer Software
50.0%
 
Computer Software
17.7%
Information Technology and Services
18.8%
 
Telecommunications
7.3%
Telecommunications
6.3%
 
Internet
5.2%
Internet
6.3%
 
Marketing and Advertising
3.6%
Graphic Design
6.3%
 
Other
41.1%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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