Compare Kayako vs ProProfs Knowledge Base Software

See this comparison of Kayako vs. ProProfs Knowledge Base Software based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.1
(Based on 100 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 105 reviews)
Not enough data available
Quality of Support
Quality of Support
8.4
(Based on 130 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.5
(Based on 105 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.4
(Based on 137 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
0.0%
 
Information Technology and Services
25.6%
Computer Software
28.6%
 
Computer Software
16.5%
Information Technology and Services
14.3%
 
Telecommunications
8.0%
Graphic Design
14.3%
 
Internet
4.5%
Arts and Crafts
14.3%
 
Marketing and Advertising
4.0%
Telecommunications
14.3%
 
Other
41.5%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

0 m3jgdhwtqdg7nlgxmigjdco3nossn82xu5dgdco3wumgwxrkzfdabgyfsfvtcbdhzg0p6l4pmu08
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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