Compare Kayako vs ProProfs Knowledge Base Software

See this comparison of Kayako vs. ProProfs Knowledge Base Software based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.1
(Based on 101 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 106 reviews)
Not enough data available
Quality of Support
Quality of Support
8.4
(Based on 131 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.5
(Based on 106 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.4
(Based on 138 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
0.0%
 
Information Technology and Services
26.0%
Computer Software
28.6%
 
Computer Software
16.4%
Information Technology and Services
14.3%
 
Telecommunications
7.9%
Graphic Design
14.3%
 
Internet
4.5%
Arts and Crafts
14.3%
 
Marketing and Advertising
4.0%
Telecommunications
14.3%
 
Other
41.2%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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