Compare Kayako vs ProProfs Knowledge Base Software
See this
comparison of Kayako vs. ProProfs Knowledge Base Software
based on data from user reviews. Kayako rates 4.1/5 stars with 171 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
Ease of Use
Ease of Use
8.4
9.4
Ease of Setup
Ease of Setup
8.0
Not enough data available
Ease of Admin
Ease of Admin
8.1
Not enough data available
Quality of Support
Quality of Support
8.2
8.6
Ease of Doing Business With
Ease of Doing Business With
8.4
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.1
10.0
Meets Requirements
Kayako
8.1
ProProfs Knowledge Base Software
9.0
Ease of Use
Kayako
8.4
ProProfs Knowledge Base Software
9.4
Ease of Setup
Kayako
8.0
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Kayako
8.1
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Kayako
8.2
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Kayako
8.4
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Kayako
7.1
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Kayako
8.9
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Kayako
9.2
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Kayako
8.6
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Kayako
8.5
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Kayako
9.0
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Kayako
8.0
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Kayako
9.3
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Kayako
8.9
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
9.1%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
23.6%
Computer Software
50.0%
 
Computer Software
17.3%
Information Technology and Services
18.8%
 
Telecommunications
7.2%
Telecommunications
6.3%
 
Internet
5.3%
Internet
6.3%
 
Marketing and Advertising
3.8%
Graphic Design
6.3%
 
Other
42.8%
Other
12.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

ProProfs Knowledge Base Software
No videos provided

Downloads

ProProfs Knowledge Base Software
No downloads provided
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