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Compare Kayako vs Salesforce Knowledge

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comparison of Kayako vs. Salesforce Knowledge
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Salesforce Knowledge
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Salesforce Knowledge
Salesforce Knowledge
4.0
Based on 11 reviews
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
45.5%
 
Information Technology and Services
23.8%
Internet
22.2%
 
Computer Software
17.5%
Computer Software
22.2%
 
Telecommunications
6.8%
Insurance
11.1%
 
Internet
5.3%
Hospital & Health Care
11.1%
 
Marketing and Advertising
3.9%
Textiles
5.6%
 
Other
42.7%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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