Compare Kayako vs Salesforce Knowledge

See this comparison of Kayako vs. Salesforce Knowledge based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets Requirements
Meets Requirements
8.2
(Based on 140 reviews)
Not enough data available
Ease of Use
Ease of Use
8.5
(Based on 138 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.1
(Based on 100 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 105 reviews)
Not enough data available
Quality of Support
Quality of Support
8.4
(Based on 130 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.5
(Based on 105 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.4
(Based on 137 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
60.0%
 
Information Technology and Services
25.6%
Computer Software
33.3%
 
Computer Software
16.5%
Computer & Network Security
22.2%
 
Telecommunications
8.0%
Internet
22.2%
 
Internet
4.5%
Insurance
22.2%
 
Marketing and Advertising
4.0%
 
Other
41.5%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 No screenshots provided.
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

No videos provided.
 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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