Compare Kayako vs Salesforce Knowledge

See this comparison of Kayako vs. Salesforce Knowledge based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
50.0%
 
Information Technology and Services
26.0%
Internet
22.2%
 
Computer Software
16.4%
Computer Software
16.7%
 
Telecommunications
7.9%
Computer & Network Security
11.1%
 
Internet
4.5%
Hospital & Health Care
11.1%
 
Marketing and Advertising
4.0%
Insurance
11.1%
 
Other
41.2%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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