Compare Kayako vs Salesforce Knowledge

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comparison of Kayako vs. Salesforce Knowledge
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Salesforce Knowledge
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
Salesforce Knowledge
Salesforce Knowledge
3.9
Based on 10 reviews
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
50.0%
 
Information Technology and Services
24.7%
Internet
22.2%
 
Computer Software
16.7%
Computer Software
16.7%
 
Telecommunications
7.5%
Computer & Network Security
11.1%
 
Internet
5.4%
Hospital & Health Care
11.1%
 
Marketing and Advertising
3.8%
Insurance
11.1%
 
Other
41.9%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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