See this comparison of Kayako vs. Salesforce Knowledge based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
$0 up to 3 agents
|Meets RequirementsSee More|
(Based on 141 reviews)
|Ease of UseSee More|
(Based on 139 reviews)
|Ease of SetupSee More|
(Based on 101 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 131 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(Based on 138 reviews)
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
Marketing and Advertising
|Most Helpful Favorable Review|
The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
|Most Helpful Critical Review|
G2 Crowd User in Marketing and Advertising
Resource management is not sufficient, support is quite poor.
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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