Compare Kayako vs Salesforce Service Cloud

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comparison of Kayako vs. Salesforce Service Cloud
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,398 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,398 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.5
(Based on 1,254 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
8.1
(Based on 1,256 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
7.7
(Based on 565 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.2
(Based on 575 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
8.2
(Based on 1,109 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
8.5
(Based on 560 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
8.1
(Based on 1,238 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
32.8%
 
Information Technology and Services
24.7%
Computer Software
15.7%
 
Computer Software
16.7%
Information Technology and Services
15.4%
 
Telecommunications
7.5%
Internet
8.4%
 
Internet
5.4%
Financial Services
3.7%
 
Marketing and Advertising
3.8%
Hospital & Health Care
3.6%
 
Other
41.9%
Other
53.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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