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Compare Kayako vs Salesforce Service Cloud

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comparison of Kayako vs. Salesforce Service Cloud
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,419 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,419 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Growth
$30 /agent/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Scale
$60 /agent/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.5
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
8.2
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
8.2
(Based on 1,121 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
8.0
(Based on 1,256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
33.3%
 
Information Technology and Services
23.8%
Computer Software
14.8%
 
Computer Software
17.5%
Information Technology and Services
14.7%
 
Telecommunications
6.8%
Internet
8.4%
 
Internet
5.3%
Hospital & Health Care
3.7%
 
Marketing and Advertising
3.9%
Financial Services
3.3%
 
Other
42.7%
Other
55.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Kayako a QuestionContact KayakoAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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