Compare Kayako vs Salesforce Service Cloud

See this comparison of Kayako vs. Salesforce Service Cloud based on data from user reviews. Kayako rates 4.1/5 stars with 148 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 143 reviews)
8.5
(Based on 1,210 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 141 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 102 reviews)
7.7
(Based on 548 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 107 reviews)
8.2
(Based on 558 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 133 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 107 reviews)
8.5
(Based on 544 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 140 reviews)
8.1
(Based on 1,196 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.2%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.2%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.6%
32.9%
 
Information Technology and Services
25.1%
Computer Software
16.1%
 
Computer Software
15.8%
Information Technology and Services
15.1%
 
Telecommunications
7.7%
Internet
8.6%
 
Internet
5.5%
Financial Services
3.7%
 
Marketing and Advertising
3.8%
Hospital & Health Care
3.5%
 
Other
42.1%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Ask Kayako a QuestionContact KayakoAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.