Compare Kayako vs SF Service Cloud

See this comparison of Kayako vs. Salesforce Service Cloud based on data from user reviews. Kayako rates 4.1/5 stars with 143 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.4%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
30.5%
 
Information Technology and Services
25.9%
Computer Software
17.2%
 
Computer Software
15.5%
Information Technology and Services
13.7%
 
Telecommunications
8.0%
Internet
9.6%
 
Internet
4.6%
Hospital & Health Care
3.5%
 
Marketing and Advertising
4.0%
Non-Profit Organization Management
3.5%
 
Other
42.0%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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