Compare Kayako, Salesforce Service Cloud, and Freshdesk

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Kayako
Optimized for quick response
Salesforce Service Cloud
Optimized for quick response
Freshdesk
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
remove product
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,464 reviews
Optimized for quick response
remove product
Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Inbox
$15 /agent/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Sprout
Free for UNLIMITED agents
 
Growth
$30 /agent/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
Blossom
$19 / agent / month billed annually
 
Scale
$60 /agent/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Garden
$35 / agent / month billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
8.6
(Based on 1,310 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.2
(Based on 1,312 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.7
(Based on 575 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.1
(Based on 580 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
8.2
(Based on 1,153 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.5
(Based on 565 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
8.0
(Based on 1,292 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
25.3%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
41.1%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
33.6%
10.7%
 
Information Technology and Services
23.7%
Information Technology and Services
14.6%
Information Technology and Services
20.6%
 
Computer Software
17.4%
Computer Software
14.5%
Computer Software
14.2%
 
Telecommunications
7.2%
Internet
8.3%
Internet
5.9%
 
Internet
5.3%
Hospital & Health Care
3.6%
Education Management
3.7%
 
Marketing and Advertising
3.9%
Financial Services
3.4%
E-Learning
3.5%
 
Other
42.5%
Other
55.5%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Kayako a QuestionContact KayakoAsk SF Service Cloud a QuestionContact SF Service CloudAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

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